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- The FORECASTER - Affinitec Corp.
-
- KEYWORDS: communications, Communications Industry , 314
-
- Call Center Management Support Systems
-
- Taking an inbound call center's unique call patterns and operational objectives
- into consideration, the FORECASTER estimates future workload including the
- number of calls expected each quarter-hour or half-hour, the average handling
- time per call, and the number of agents required to handle the workload at the
- center's desired service level.
-
-
- Affinitec Corp.
- Tel: (314) 569-3450
- Toll free: (800) 325-2251
- Fax: (314) 569-3822
- R. Scott Davis
- President
-